Frequently Asked Questions

How long does shipping take?

Orders are processed within 1-3 business days. Shipping times vary based on the shipping method selected at checkout.

Do you offer free shipping?

Yes! Free shipping is available on orders of $100 or more.

Do you offer local pickup?

Yes! Local pickup is available in the Macon, Georgia area. Pickup instructions will be provided after your order is confirmed.

Do you accept returns or exchanges?

Due to the nature of our products, all sales are final. Please review our Refund Policy for additional details.

What if my order arrives damaged or incorrect?

Please contact us within 48 hours of delivery with photos of the issue so we can review your request.

Can I cancel my order?

Orders may only be canceled before they have been shipped.

How can I contact customer support?

Email: support@officialitgirl.com

Phone: (478) 407-8820 

When will sold-out items restock?

Join our VIP list to receive restock alerts, launch updates, and exclusive offers.